Reference

Terms That Govern Your Account on rama789

These terms set out what you agree to when you open and use your rama789 account — covering access, wallet payments through DANA, OVO, and GoPay, and how we handle disputes. Access is available where local law and eligible regions permit.

Account eligibilityDANA, OVO, GoPay paymentsDispute processAccount suspension rulesJurisdiction-dependent access
rama789 Terms That Govern Your Account on rama789
HOW WE OPERATE

How rama789 Handles Your Account and Data

We keep account security and data handling straightforward. Your account details, wallet linkages, and session activity are stored securely and used only to run your account and process transactions. Here is how we manage the key areas your terms agreement covers.

Account Security Your account is protected by password and OTP verification at login. If we detect unusual access, we freeze the account and notify you through your registered contact before any action is taken.
Data Retention We retain transaction records, wallet details, and account activity logs for the period required under applicable regulations. You can request a summary of your stored data by contacting our support team.
Cookie Use We use session cookies to keep you logged in across pages and preference cookies to remember your mobile or desktop layout choice. No behavioural tracking cookies are shared with third-party advertisers.
Requesting Changes To update your registered name, wallet number, or contact details, submit a request through live chat with your account ID. Changes to payment details require re-verification before they take effect.
CONTACT CHANNELS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a dispute or request an account review, reach out through the channels below. Our Indonesia support team handles account and terms queries directly — no need to go through a general queue.

Live Chat Start a live chat session from any page on rama789. Our Indonesia support team responds to terms and account queries directly through this channel.
Email Support Send your terms-related query or dispute request to our support email. Include your registered account details so we can locate your file quickly.
Account Help Centre The help centre on rama789 covers common terms questions — account suspension, wallet limits, and eligibility — with step-by-step account guidance.

Common Questions About These Terms

These answers cover the terms questions we hear most from people in Jakarta, Bandar Lampung, and across Indonesia. If your question is not here, live chat connects you directly to our support team.

No. Deposits must come from a wallet registered in your own name. Third-party wallet transfers are a breach of these terms and may result in account suspension pending a review.

Duplicate accounts are not permitted. If we identify multiple accounts linked to the same person, we will close the secondary account and may suspend the primary account while we review the situation.

Contact our support team through live chat or email with your account ID and the transaction reference. We review disputes against our records and respond with an outcome, usually within a few business days.

Updated terms are posted to this page with a revision date. We recommend checking back periodically. Continuing to use your account after changes are posted means you accept the updated terms.

Send a data request through our support email with your account ID. We compile your transaction history, wallet linkage records, and account log, then share them securely with you.

It means you are responsible for confirming that using this platform is lawful in your location. We make the service available in eligible regions; eligibility is determined by local regulations where you are accessing from.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.